Privacy Policy

📋 Introduction

Welcome to qe99 ("we", "us", or "our"). We operate the website located at qe99.bet and are dedicated to providing a safe and trusted online gaming experience for players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond. This Privacy Policy describes in detail how qe99 collects, uses, stores, shares, and protects the personal information you provide to us when you use our platform.

By registering an account on qe99 or continuing to use our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform immediately. This policy applies to all users aged 21 and above, as qe99 is strictly an adult platform.

📁 Information We Collect

qe99 collects personal information that you voluntarily provide to us when you create an account, make a deposit, request a withdrawal, contact support, or otherwise interact with our platform. The categories of information we may collect include, but are not limited to:

• Identity information: full name, date of birth, national ID or passport number, and profile photograph where required for account verification.
• Contact information: email address, mobile phone number, and residential address.
• Financial information: transaction history, deposit and withdrawal details, and mobile banking account references (e.g., bKash, Nagad, Rocket, Upay numbers) — we do not store full payment credentials.
• Technical information: IP address, browser type and version, device type, operating system, and session activity logs.
• Usage and behavioral data: pages visited, games played, betting patterns, time spent on platform, and user preferences.

⚙️ How We Use Your Information

qe99 uses the information we collect for legitimate business purposes directly related to delivering, improving, and securing our gaming services. Specifically, your personal information may be used to:

• Create and manage your qe99 account, verify your identity, and process your deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods.
• Provide customer support and respond to your queries, complaints, or account-related requests.
• Ensure platform security, detect fraudulent activity, prevent money laundering, and enforce responsible gaming policies.
• Send you important service communications such as account verification emails, transaction confirmations, and policy update notifications.
• Improve and personalize your gaming experience by analyzing usage patterns, running A/B tests, and developing new features based on player preferences.

🤝 Data Sharing and Disclosure

qe99 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with carefully selected third-party service providers who assist us in operating the platform, processing payments, conducting identity verification, and analyzing site performance — but only to the extent necessary for those specific functions, and only with partners who are contractually bound to maintain confidentiality and data security standards consistent with this policy.

We may also disclose your information to competent authorities if required to do so by applicable law, court order, or to protect the rights, property, and safety of qe99, our users, or the public. In all such cases, disclosure is limited to what is strictly required by law.

🍪 Cookies and Tracking Technologies

qe99 uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, maintain your session securely, and gather analytical insights about how users interact with our platform. Cookies are small text files stored on your device by your browser. They do not contain executable code and cannot be used to access other data on your device.

You may control cookie preferences through your browser settings. However, please note that disabling certain cookies may limit the functionality of the qe99 platform and affect your ability to log in, deposit, or access certain game categories.

🛡️ Data Security

The security of your personal information is a top priority at qe99. We implement industry-standard technical and organizational security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Our platform uses SSL (Secure Sockets Layer) encryption for all data transmissions, and sensitive account data is stored in encrypted form on secured servers.

⚖️ Your Rights as a User

qe99 respects your rights in relation to the personal data we hold about you. Subject to applicable laws, you have the following rights:

• Right of access: request a copy of the personal data we hold about you.
• Right to rectification: request correction of any inaccurate or incomplete personal information we hold.
• Right to erasure: request deletion of your personal data, subject to legal retention obligations.
• Right to data portability: request a machine-readable copy of the data you provided to us.
• Right to object: object to the processing of your personal data for direct marketing or profiling purposes.

To exercise any of these rights, please contact our support team directly at [email protected]. We will respond to verified requests within a reasonable timeframe, typically no more than 30 days. Please note that certain rights may be limited where we have legal obligations to retain data, such as for anti-money laundering compliance.

🗄️ Data Retention

qe99 retains personal data only for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable law. For active accounts, this means we hold your data for the duration of your membership and for a reasonable period afterward.

Once data is no longer required, qe99 will either securely destroy it or anonymize it so it can no longer be linked to you as an individual. You will be notified if we intend to use your data for purposes other than those stated in this policy.

🔗 Third-Party Links

The qe99 platform may contain references to game providers and payment processors such as Pragmatic Play, Evolution Gaming, bKash, and Nagad. These third-party services operate under their own privacy policies, which are independent of qe99. We are not responsible for the privacy practices or the content of third-party services, and we encourage you to review their policies before engaging with them directly.

📝 Changes to This Privacy Policy

qe99 reserves the right to update, revise, or modify this Privacy Policy at any time. Any material changes will be communicated to registered users via email notification and/or a prominent notice on the qe99 website. The updated policy will be effective from the date it is published on this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the qe99 platform after any changes are posted constitutes your acceptance of the updated Privacy Policy.

✉️ Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way qe99 handles your personal data, our dedicated support team is available 24/7 to assist you. We are committed to resolving any privacy-related concerns promptly and transparently.

Email us at: [email protected]

Does qe99 sell my personal data to third parties?

No. qe99 does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. Data is only shared with trusted service partners bound by strict confidentiality obligations, or when legally required.

How does qe99 protect my payment information when I deposit via bKash or Nagad?

All payment transactions on qe99 are processed over SSL-encrypted connections. We do not store your full bKash or Nagad account credentials on our servers. Transaction references are logged only to reconcile your account balance and for fraud prevention purposes.

Can I request deletion of my qe99 account and personal data?

Yes. You may request the deletion of your account and personal data by contacting [email protected]. We will process your request within 30 days, subject to any legal retention requirements. Note that certain financial and compliance records may need to be retained for a legally mandated period after account closure.

How long does qe99 keep my personal information?

qe99 retains personal information for as long as your account is active and for a reasonable period thereafter to comply with legal, regulatory, and fraud prevention obligations. Financial transaction data is typically retained for a minimum of five years in compliance with applicable laws. When data is no longer required, it is securely deleted or anonymized.