Terms & Conditions

1. Acceptance of Terms

By registering an account or using any service offered by qe99 at qe99.bet, you confirm that you have read, understood, and agree to be legally bound by these Terms and Conditions in their entirety. If you do not agree with any part of these terms, you must immediately cease using the platform and close your account.

These Terms and Conditions constitute the entire agreement between you and qe99 concerning your use of the platform. They supersede all prior agreements, representations, warranties, and understandings with respect to the platform and the subject matter contained herein.

2. Eligibility Requirements

To register and use qe99, you must satisfy all of the following eligibility requirements at the time of registration and at all times during your use of the platform:

• You must be at least 21 years of age. qe99 strictly prohibits underage gambling and will verify age upon registration or at any point during account use.
• You must be a resident or physically present in a jurisdiction where accessing online gaming platforms is not prohibited by applicable local law.
• You must not be registered as a self-excluded player on any self-exclusion scheme or voluntary exclusion list.
• You must register in your own name and provide accurate, truthful, and complete personal information. One account per person is permitted; duplicate accounts will be suspended.

3. Account Registration and Security

When you create an account with qe99, you are required to provide your full legal name, date of birth, residential address, and a valid contact method. All information submitted must be accurate and current. qe99 reserves the right to request supporting documents to verify your identity at any time, including but not limited to a national identification card, passport, or utility bill.

You are solely responsible for maintaining the confidentiality of your account credentials. Any activity that occurs under your account is your responsibility. qe99 will not be held liable for any losses arising from unauthorised access to your account resulting from your failure to safeguard your login details. You agree to:

• You will use a strong, unique password and update it regularly.
• You will notify qe99 support immediately if you suspect any unauthorised use of your account.
• You will not share your account with any third party or allow others to access it on your behalf.

4. Deposits and Withdrawals

qe99 supports deposits and withdrawals exclusively in Bangladeshi Taka (BDT). Accepted payment channels include bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Minimum and maximum transaction limits apply and are subject to change at qe99's discretion. All financial transactions are processed through secure, encrypted channels.

Withdrawal requests are subject to successful identity verification. qe99 reserves the right to apply additional checks to any withdrawal request. The following conditions also apply:

• Deposits must be made from payment methods registered in the account holder's name. Third-party payment methods are not permitted.
• Any bonus funds must meet the applicable wagering requirements before a withdrawal can be processed from a bonus-associated balance.
• qe99 may delay or decline a withdrawal if it has reasonable grounds to suspect fraudulent activity, money laundering, or a breach of these terms.

5. Bonuses and Promotional Offers

qe99 offers various promotions including welcome bonuses, deposit match bonuses, free spins, cashback offers, and seasonal promotions tied to events such as the BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh. All promotional offers are made at qe99's sole discretion and may be amended or withdrawn at any time without prior notice.

By accepting a bonus or promotion, you agree to the specific terms attached to that offer, including any applicable wagering requirements, rollover conditions, time limits, and eligible game restrictions. The following general bonus rules apply across all promotions:

• Bonuses are non-transferable and may not be exchanged for cash unless the stipulated wagering requirements have been fully met.
• qe99 reserves the right to reclaim any bonus or promotional winnings if fraudulent activity, collusion, or abuse of the promotion system is detected.
• Players may only participate in each promotion once unless the promotion terms explicitly state otherwise.
• Free spins credited as part of a promotion will expire within the time stated in the promotion terms if not used.

6. Prohibited Activities

The following activities are strictly prohibited on the qe99 platform. Any violation may result in immediate account suspension, forfeiture of funds, and referral to relevant law enforcement authorities:

• Using automated scripts, bots, artificial intelligence tools, or any other mechanism to gain an unfair advantage in any game or betting market.
• Engaging in any form of collusion, match fixing, or coordinated betting with other players for the purpose of manipulating outcomes.
• Using the platform for money laundering, financing of unlawful activities, or any transaction that violates applicable anti-money-laundering regulations.
• Creating multiple accounts, sharing accounts, or providing false identity documents to circumvent verification procedures or access restricted promotions.

7. Responsible Gaming Commitment

qe99 is firmly committed to promoting safe, responsible, and enjoyable gaming for all players based in Bangladesh. We acknowledge that gambling, if not approached responsibly, can cause harm. For this reason, qe99 provides access to tools that allow players to set deposit limits, session time reminders, and request temporary account suspensions or permanent self-exclusion. These tools are available through our support team at [email protected] and are activated at no cost.

We urge all players to visit our Responsible Gaming page for comprehensive guidance. Players who believe gambling may be affecting their wellbeing are encouraged to seek assistance. qe99 strictly prohibits access to the platform by minors and maintains robust age-verification procedures at all times. This platform is strictly for adults aged 21 and above.

8. Intellectual Property

All content on the qe99 platform — including but not limited to text, graphics, logos, icons, images, audio clips, software, and the overall design — is the exclusive intellectual property of qe99 or its licensed content providers and is protected under applicable copyright, trademark, and intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform solely for your personal, non-commercial entertainment. Reproducing, distributing, modifying, transmitting, republishing, or commercially exploiting any part of the platform's content without prior written consent from qe99 is strictly forbidden.

9. Limitation of Liability

To the fullest extent permitted by applicable law, qe99, its directors, employees, agents, affiliates, and technology partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the platform. This includes, without limitation, loss of profits, loss of data, interruption of service, or any other commercial damages or losses, even if qe99 has been advised of the possibility of such damages.

qe99 makes no warranty that the platform will be uninterrupted, error-free, or free from viruses or other harmful components. The platform and all content within it are provided on an 'as is' and 'as available' basis. You agree that your use of the platform is entirely at your own risk.

10. Amendments to These Terms

qe99 reserves the right to revise, update, or replace any part of these Terms and Conditions at its sole discretion and at any time. Changes take effect immediately upon publication on this page. It is your responsibility to review these terms periodically.

Your continued use of the qe99 platform following the posting of any changes constitutes your acceptance of those changes. If you do not agree to the amended terms, you must cease using the platform immediately and may request account closure by contacting our support team.

11. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with applicable law. By using the qe99 platform, you acknowledge that online gaming laws vary by jurisdiction and that it is your sole responsibility to ensure that your use of the platform complies with all laws applicable in your location. qe99 disclaims any responsibility for your use of the platform in jurisdictions where such use may be restricted or prohibited.

12. Contact andSupport

If you have any questions, concerns, or complaints regarding these Terms and Conditions, or if you wish to exercise any of your rights under these terms, please do not hesitate to reach out to the qe99 customer support team. Our team is available 24 hours a day, 7 days a week, and is dedicated to assisting players based in Bangladesh with all account, payment, and gaming-related queries.

Email us at: [email protected]